Last updated: 27 August 2026

DA Produce Guys (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, and the choices available to you.

By using our website or submitting an inquiry through our contact form, you agree to the practices described in this policy.

1. Information We Collect

When you submit an inquiry through our website, we may collect:

• Full name
• Company name
• Country / market
• Email address
• Phone number / WhatsApp number
• Product of interest, variety, or specification
• Packaging preference and estimated quantity
• Destination port or airport
• Preferred shipment timing
• Any additional notes or documents you choose to upload
• Technical information collected automatically, such as IP address, browser type, and pages visited (via cookies and analytics tools — see Section 8)

We do not knowingly collect sensitive personal information such as financial account numbers, government ID numbers, or health data through our inquiry form.

2. Why We Collect This Information

We collect personal information for the following business purposes:

• To respond to product inquiries and provide pricing, availability, and shipment information
• To assess and confirm sourcing, packaging, and logistics requirements for a potential order
• To communicate with you about your inquiry via email, phone, or WhatsApp
• To maintain business records related to inquiries, quotes, and shipments
• To improve our website and understand how visitors use it (via analytics)
• To comply with legal, tax, and export/import documentation requirements where applicable

We do not sell personal information to third parties, and we do not use it for purposes unrelated to responding to your inquiry or fulfilling a business relationship, unless we obtain your consent.

3. How We Use and Disclose Information

Information you submit is used internally by our team to process and respond to your inquiry. We may disclose personal information to:

• Employees or contractors who need it to respond to your inquiry
• Service providers who help us operate our business (see Section 4)
• Growers, packhouses, or logistics partners, where necessary to fulfill a specific order — and only the information required for that purpose (e.g., destination and quantity, not your full contact details, unless needed)
• Legal or regulatory authorities, where required by law, export/import compliance, or to protect our legal rights

We do not disclose your information to unrelated third parties for marketing purposes.

4. Service Providers Who May Process Your Information

We work with third-party service providers to operate our website and business. These may include:

• Web hosting provider — to store and serve our website
• Email service provider — to send and receive business correspondence
• Form/inquiry processing tools (e.g. Contact Form 7 and related plugins) — to collect and route inquiry submissions
• WhatsApp Business — where you choose to contact us via WhatsApp, your messages are subject to WhatsApp’s own privacy policy in addition to this one
• Website analytics tools (e.g. Google Analytics or similar) — to understand website traffic and usage patterns
• CRM or record-keeping tools, if used, to track inquiries and business relationships

These providers are authorized to use your information only as necessary to provide services to us, and are expected to maintain appropriate confidentiality and security safeguards.

5. International Data Processing

DA Produce Guys is based in Ontario, Canada, and our website and business systems may be hosted or processed in Canada or other countries, including the United States. If you are contacting us from the United States, the GCC, the Middle East, North Africa, Asia or anywhere else outside Canada, please be aware that your information will be transferred to and processed in Canada, where privacy laws may differ from those in your home country. By submitting your information, you consent to this transfer.

6. Cookies and Analytics

Our website may use cookies and similar tracking technologies to:

• Understand how visitors use our site
• Improve website performance and content
• Remember basic preferences during your visit

You can control or disable cookies through your browser settings. Disabling cookies may affect how parts of the website function, but will not prevent you from submitting an inquiry.

7. Data Retention

We retain personal information collected through inquiries for as long as necessary to:

• Respond to and fulfill your inquiry
• Maintain business records for ongoing or future business relationships
• Meet legal, tax, or export/import documentation requirements

If you have no ongoing relationship with us, inquiry information is generally retained for 12 Months before being securely deleted or anonymized, unless a longer period is required by law.

8. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or loss. This includes secure website hosting, access controls, and limiting data access to personnel who need it to do their job. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal or business record-keeping requirements
• Withdraw consent to future communications at any time
• Raise a complaint about how your information has been handled

To exercise any of these rights, contact us using the details in Section 11. We will respond within a reasonable timeframe.

10. Accountability

DA Produce Guys is accountable for the personal information under its control. We have designated a contact person responsible for overseeing compliance with this Privacy Policy and applicable privacy laws.

Privacy Contact: Privacy Officer
Email: info@daproduceguys.ca
Phone: +1 (519) 953-7177

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us:

DA Produce Guys

Email: info@daproduceguys.ca
Phone: +1 (519) 953-7177

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page indicates when it was last revised. Continued use of our website after changes are posted constitutes acceptance of the updated policy.